Telekom outage on 5 July 2026: current problems and affected regions

On 5 July 2026 at 21:32, a major outage began at Telekom, reported by numerous users on störung.online. At its peak, 452 reports per hour came in. The outage lasted around 1 hour and has since been resolved.

The first notable reports reached us around 21:32. Within a short time, the number of reports rose sharply — a typical pattern for a real outage rather than an isolated problem.

Around 22:29, report numbers returned to normal, so we classify the outage as resolved.

The most affected service is DSL / Internet with 53% of all reports. The full distribution over the last 24 hours:

• DSL / Internet: 581 reports (53%)
• Mobile network: 247 reports (23%)
• 5G: 117 reports (11%)
• Landline: 76 reports (7%)
• TV: 66 reports (6%)

Regionally, reports are currently concentrated in Berlin. The most affected cities over the last 24 hours:

• Berlin: 160 reports
• Hamburg: 105 reports
• Köln: 89 reports
• München: 86 reports
• Frankfurt am Main: 69 reports

During a widespread outage, waiting is usually all you can do — the fault lies with the provider, not with your device. Still, a few things are worth checking:

• Unplug your router for 30 seconds and restart it — this fixes local glitches.
• Check whether neighbours or colleagues with the same provider are affected too.
• Mobile: briefly toggle flight mode on and off so your device re-registers with the network.
• Telekom outage hotline: 0800 330 1000 (often overloaded during major outages).
• Report your outage here on störung.online — the more reports, the clearer the picture for everyone.

Report numbers are back to normal. If you are still having problems, restart your router or device — after major outages this often helps re-establish the connection. If the problems persist, contact Telekom support.